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Privacy Policy Operative B.V.

The following privacy policy applies to all services of Operative B.V. and describes how we handle your personal data.

In brief

This is a summary, the full privacy policy remains leading.

Operative B.V. is the data controller.

We process personal data for our services. This includes payment processing, newsletters, communication, website analysis and compliance with legal obligations.

We only collect necessary data. This includes name, contact details, company information and technical data such as IP address and browser type.

Your bank details are safe. Payments are processed by external payment providers with SSL encryption. We do not have access to your bank details.

We do not share data for commercial purposes. Data is only shared when legally required or necessary for our services.

We do not use cookies. Our website functions without placing cookies on your device. For analytics we use Umami, a privacy-friendly solution without cookies.

You have rights under the GDPR. You can view, correct, delete or transfer your data. Contact us at contact@operative.pro.

1. Identity and headquarters

Company name: Operative B.V.

Street and number: Burgemeester Vostersstraat 54

Postal code and city: 2377 XH Oude Wetering

CoC number: 91955718

VAT number: NL865830058B01

Contact: contact@operative.pro

2. Introduction

Operative welcomes visitors to www.operative.pro. The company emphasizes its commitment to privacy compliance under the EU GDPR. Personal data is processed when individuals use the website, purchase services, or provide information directly. Operative serves as the data controller. Questions can be directed to contact@operative.pro.

This policy may be changed periodically.

3. Purpose and basis for processing

Data is processed for:

  • Payment processing
  • Newsletter distribution
  • Service delivery communication
  • Notifications about service/product changes
  • Account creation
  • Delivery of products/services
  • Analysis of website behavior for improvement
  • Compliance with legal obligations
  • Customer database management
  • Execution of service agreements
  • Collection of financial compensation

For processing personal data not collected for the above purposes, we request specific consent in advance.

4. Special and sensitive data

The website does not intentionally collect information from visitors under 16 years of age without parental consent. Parents are encouraged to monitor children's online activities. Anyone who believes Operative has collected data from minors without consent can contact contact@operative.pro for removal.

5. What personal data do we collect?

We collect the following personal data:

  • First and last name
  • Company details
  • Date of birth
  • Address details
  • Phone number
  • Email address
  • IP address
  • Profile information
  • Location data
  • Website activity data (heatmaps, action timing, feature usage)
  • Internet browser/device type
  • Voluntarily shared information

Data may originate from Chamber of Commerce registers, Land Registry, public websites, or third parties.

6. Payment processing

For processing payments for goods or services, we rely entirely on an external payment provider. The provider processes bank details exclusively for payment processing via SSL encryption. Operative itself does not have access to bank details.

7. Retention periods

Personal data is retained as long as necessary for service provision and legal obligations. Decisions take into account the nature of the information, the purpose of collection, and applicable requirements. Records are maintained in accordance with legal requirements. Individuals may request correction or deletion of incomplete/incorrect information.

8. Sub-processors and third parties

Data is generally not processed by third parties, but sharing may occur for:

  • Requests from judicial authorities
  • Execution of agreements
  • Notarial needs
  • Engagement of contractors
  • Legal obligations

Your personal data is not shared with third parties for commercial purposes.

Data recipients outside the EEA are located in jurisdictions approved by the European Commission or have adequate data protection agreements.

9. Cookies and analytics

Our website does not use cookies. We do not place functional, analytical or tracking cookies on your device. This means you do not need to set cookie preferences.

For website analytics we use Umami, a privacy-friendly analytics tool. Umami collects anonymized, aggregated data about website visits without placing cookies and without tracking individual visitors. No personal data is stored and the data cannot be traced back to individual users.

10. Your rights

You have the right to:

  • View personal data
  • Request correction of data
  • Request limitation of processing
  • Request deletion of data
  • Request transfer of data
  • File complaints

If you have questions or comments about Operative's data processing, send a request to contact@operative.pro.

For access requests, a copy of identification is required, with passport photos, MRZ codes, passport numbers, and citizen service numbers obscured.

11. Security

Operative implements appropriate protection against misuse, loss, unauthorized access, disclosure, and modification. SSL (Secure Socket Layer) encrypts personal information on the site. The company is not liable for unauthorized access by third parties such as hacking incidents.

Your use of our website indicates that you accept this risk.

The site may contain links to uncontrolled websites where Operative's policy does not apply.

12. Complaints

The Data Protection Authority supervises GDPR compliance. Anyone who believes Operative violates privacy legislation can contact contact@operative.pro. If not resolved, complaints can be filed with the Data Protection Authority.