Privacy policy

‍Introduction

Welcome to the Operative website; www.operative.pro, hereinafter referred to as the “Website”. At Operative, hereinafter referred to as “we”, “us” or “the company”, the data is the basis of our services. We attach great importance to the privacy of our customers and visitors and will make every effort to comply with the privacy legislation imposed by the EU General Data Protection Regulation (GDPR) in any situation. We process personal data when you use our website, our services or because you provide this information to us yourself. In description of the General Data Protection Regulation (AVG), Operative is the so-called controller. If you have any questions and/or requests, please contact contact@operative.pro.

The laws and regulations in the field of privacy law change regularly. As a result, we may therefore change these privacy regulations from time to time. Below you can find the most current version of these privacy regulations. These privacy regulations were last amended on March 4, 2024.

Summary

We are committed to carefully processing the personal data that you have provided to us. With this privacy statement, we declare:
a. For what purpose we process personal data and the basis for this;
b. What special and/or sensitive personal data process;
c. What personal data we can process about you;
d. How long we will keep personal data;
e. Which (sub) processors we use when processing personal data;
f. What rights you have under the GDPR with regard to the processing of this data by Operative;
g. What are the measures we take to protect personal data;
h. What the right to complain is and how it can be exercised.

Purpose and basis

We process personal data for the following purposes:
◦ Handling payment;
◦ Sending our newsletter;
◦ To be able to call or email you when necessary to perform our services;
◦ Informing you about changes to our services and products;
◦ To offer you the opportunity to create an account;
◦ To deliver products and services to you (digital and/or physical);
◦ To analyze your behavior on our website, in order to improve the website and to tailor the range of products and services to your preferences;
◦ To comply with legal provisions such as retention periods.
◦ To manage our customer base;
◦ To execute the service agreement;
◦ To invoice or collect agreed financial compensation;

For the processing of personal data that has not been collected for the above reasons, we request specific consent prior to processing.

Special and/or sensitive personal data processed by us

Our website and/or services do not intend to collect information about website visitors who are under 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in their children's online activities to prevent data about children from being collected without parental consent. If you are convinced that Operative collected personal information about a minor without consent, please contact us at contact@operative.pro, to delete the data.

Personal data that we can process

We process personal data because you use our services and/or because you provide this information to us yourself. Below is an overview of the personal data that we process:
◦ First and last name;
◦ Company name and/or further company details;
◦ Date of birth;
◦ Address details;
◦ Telephone number;
◦ Email address;
◦ IP address;
◦ Other personal data that you actively provide, for example by creating a profile on this website, (In correspondence and/or by phone);
◦ Location information
◦ Data about your activities on our website (e.g. heatmaps, times of actions, modules/functionalities that you use the most and least, etc.)
◦ Internet browser and device type
◦ All other personal data shared voluntarily with Operative. (e.g. in correspondence and/or by phone)

This information can also be personal data that we obtain from other sources, such as personal data from the Chamber of Commerce's Trade Register, the Land Registry and personal data available on public (business) websites. We can also receive personal data from you from other parties.

When it comes to processing payments for goods or services, here we rely entirely on an external payment provider. It only processes your bank details for the purpose of properly processing the requested payments. The necessary security measures are provided via SSL encryption. We do not have access to your bank details in any way ourselves.

Retention periods‍

We keep personal information for as long as necessary to provide our services and to comply with our legal obligations, resolve disputes, and enforce our policies. When determining the retention periods, the nature of the information that is collected, the purpose for which that information is collected and the requirements that apply to the situation are taken into account. We keep records of customer personal information, account opening documents, messages, and other matters as required by law and regulations. We can always correct, supplement or delete incomplete or incorrect information upon request.

(Sub) processors and third parties‍

Apart from the cookies we may use (see: Cookies), the data that we process about you on this website is not processed by third parties. Sometimes, however, it may be necessary to share your personal data with third parties. For example, it may be necessary to share your personal data with judicial authorities or with a counterparty. In addition, it may be necessary to share your personal data in order to conclude an agreement or notarial deed. Data can also be shared with third parties and contractors engaged by us, such as a bailiff. In addition, there may be legal obligations that require us to transfer your personal data to third parties. If a court order requires us to provide personal data to third parties, we will have to comply. Your personal data will not be shared with third parties for commercial purposes.

Please note that some data recipients are located outside the EEA. In such cases, we only share your information with countries that have been approved by the European Commission as countries that provide data protection at an adequate level, or we conclude a legal agreement to ensure data protection at an adequate level.

Cookies

The website uses cookies. There are different types:
a. Functional cookies: These are cookies with a purely technical functionality. These ensure that the website works properly; for example, your preferred settings can be remembered. This also allows us to optimize our website and our services via the website.
b. Third-party analytical cookies: These cookies can track your surfing behavior. These cookies are placed when analytical service providers, such as Google Analytics, are used. In this way, we analyse the behavior that visitors show on our website. This gives us the opportunity to analyse the website. All information that we collect via Google Analytics is anonymized and therefore cannot be traced back to you. For more information about what exactly Google does with the collected data, please refer to the Google privacy statements. This is because this statement can change regularly.
c. Tracking cookies: These cookies are placed by an external party. By reading the cookies, the advertiser recognizes you when you visit a site in which he is also involved. As you continue browsing, personalized ads may be displayed. These cookies can also track your surfing behavior, so that a very specific profile can be built up by these parties. This profile can be so detailed that it involves personal data.

You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via your browser settings.

Rights

At any time and without obligation, you have the right to:
a. To view your personal data;
b. Submit a request for correction of data;
c. A request to let us process less data;
d. Request deletion of your data;
e. Having data transferred to someone else;
f. To file a complaint (see: Complaints)

If you have any questions or comments about Operative's data processing, please send a request to contact@operative.pro. To ensure that the request for inspection has been made by the lawful person, we kindly ask you to include a copy of an identity document along with the request. To protect privacy, we request that you black out your passport photo, MRZ (“machine readable zone”, the strip with numbers at the bottom of the passport), passport number and social security number (BSN) in this copy.

safeguarding

We take the protection of your personal data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. To protect you as a website visitor, Operative uses secure encryption technologies. With SSL (Secure Socket Layer), your personal information is used encrypted on our site (therefore not visible to third parties). We've secured our systems and various means of communication to ensure that your data does not end up in the hands of others.

Under no circumstances are we liable for any direct or indirect damage resulting from unauthorized access to your personal data by third parties, such as hackers. Your use of our website indicates your acceptance of this risk.

The website may contain links, hyperlinks or references to other websites that are not controlled or managed by us and to which our Privacy and Cookie Policy does not apply. We are not responsible for the content of these websites, nor for the offers, products and services that are offered there. We recommend that all users read the privacy statements of the websites visited.

Complaints

The Data Protection Authority checks whether companies comply with the General Data Protection Regulation. If you believe that we are not complying with applicable privacy laws, please contact us. We are happy to help you find a solution by mutual agreement. Address your question or request contact@operative.pro.

If that does not work, you have the right to file a complaint with the Data Protection Authority.