Terms and Conditions

Disclaimer

Operative reserves the right to change or remove parts of the content of the Website at any time without notice. In addition, we reserve the right to change or amend these terms at any time in our sole discretion. Any change or change will be effective immediately upon posting by us.

These terms and conditions relate to the Website and its content. When requesting or purchasing products and/or services, a specific and detailed version of the general provisions will be provided.

Limitation of liability

We pay a lot of attention and care to the content of our Website. However, this content is subject to change, can be removed at any time and is made available without any express or implied warranty as to its accuracy.

We are not liable for damage caused by the use of the content of our Website, whether or not it appears accurate, or for damage caused by the use or distribution of this content.

We make every effort to make our Website accessible 24 hours a day, 7 days a week. Given the technical characteristics of smartphones, computers, and the Internet, and the need for periodic maintenance, updates, and upgrades, we cannot guarantee uninterrupted access to our Website.

We will make every effort to remedy reasonable cases of interruption or suspension of access as quickly as possible.

The third-party websites to which our Website occasionally refers are not managed, hosted, or maintained by us. We are not responsible for the content of these sites, for the links that link to them, or for the changes and updates that are made to them.

Intellectual Property Rights

We are and remain the sole owner and/or licensee of all intellectual property rights relating to the Website, the company and its services.

The customer undertakes not to copy, sell or use the protected elements of the Website, the company and its services, in any way or form, in whole or in part.

Invoicing and payment for online services

The customer expressly agrees that Operative will issue electronic invoices unless otherwise agreed in writing.

Operative will send all invoices related to the agreement to the electronic address provided by the customer when ordering the online services. “Online services” include all services that can be purchased via the Operative website, including but not limited to: sessions, training courses, bundles, consultancy, Done For You packages, access to online platforms, subscription purchases, Apps, Integrations, etc.

Customized services, as always described and agreed in the offer, are strictly outside these general terms and conditions. The terms set out in the offer always take precedence over these terms and conditions.

Operative will invoice the fee for each online service immediately after the customer has placed the order. It is the customer's responsibility to ensure that their billing information is up to date and accurate. In the event of outdated billing information when preparing and sending an invoice by Operative, the customer remains responsible for payment obligations and the consequences of late or non-payment.

To process payments, Operative uses the services of external professional and specialized partners who operate a payment platform. Online payments are made using secure protocols. All online payments are subject to the terms and conditions of the external payment platform operator, who is also responsible for the correct processing of all online payments. The customer's financial information that he enters when making online payments is only exchanged between the external partner and the financial institutions involved. Operative has no access to the customer's confidential financial information.

Cancellation and discontinuation of online services

When cancelling or changing already booked online services, we first strive to find an appropriate alternative time or date when it comes to sessions, training courses or consultancy.

The customer has the option to change or cancel an online service up to 24 hours before the scheduled execution or delivery of the service.

If the cancellation or change occurs within 24 hours before the scheduled performance, the customer's right to a refund expires.

In case of unannounced absence, including no-shows (customers who do not show up without prior notice for whatever reason), a fixed amount of €50 will be charged.

This cancellation policy does not apply to customized services as described and agreed in the quote. In such cases, the terms of the offer always prevail over these general terms and conditions.

If a payment from the customer cannot be collected, we will notify the customer. The customer has a period of 7 days to still pay the amount due to us. If this is not met, the invoice and additional costs will be collected via a collection service.

If the customer is in default with full or partial payment of the amounts due, the customer owes statutory (commercial) interest and extrajudicial collection costs.

In the event of no or late payments, we have the right to suspend our work and other obligations until payments have been made by the customer. In addition, we reserve the right to unilaterally terminate the customer's user license if a payment cannot be collected subject to the obligation to pay.